Refund policy

At Featherhead™, we want you to feel confident in every purchase.

Returns
We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be in the original packaging.

• Proof of purchase (order confirmation) is required.

Non-returnable items
For hygiene and safety reasons, certain baby products may not be eligible for return if opened or used.

How to Start a Return
To initiate a return, please contact us at:
support@featherhead.co
Include your order number and reason for return.

Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 5–7 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.